Terms And Conditions

Before proceeding with any transactions or utilizing our services, please carefully review the following terms and conditions. These terms outline the rights and responsibilities of both parties and establish a legally binding agreement between you (the customer) and our business. By accessing our website, making a purchase, or utilizing our services, you indicate your acceptance and agreement to these terms and conditions. Throughout the site, the terms “we”, “us” and “our” refer to OSO Cleansed. If you do not agree to any of the terms stated below, please refrain from using our services.

 

Ordering and Purchasing:

1. All orders are subject to availability and acceptance.
2. Prices are listed in the currency specified on our website and are subject to change without prior notice.
3. You agree to provide accurate and complete information when placing an order.
4. Once an order is placed, modifications or cancellations may be accepted solely at the discretion of our customer support team.
5. We may, in our sole discretion, limit or cancel quantities purchased per order. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
6. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

Payment:

1. We accept payment through the methods specified on our website.
2. You agree to pay the total amount due, including any applicable taxes, shipping fees, and handling charges.
3. For online payments, it is your responsibility to ensure that the payment details provided are valid and accurate.
4. Failure to complete payment may result in the cancellation of your order.

 

Shipping and Delivery:

1. We will make reasonable efforts to ship your order within the specified timeframe.
2. Shipping and delivery times are estimates and may vary based on factors beyond our control.
3. You are responsible for providing the correct shipping address. We shall not be held liable for any loss or delay caused by incorrect or incomplete address information.
4. We ship to mainland UK only.

 

Limitations of Responsibility:

1. Once a parcel has been shipped and the tracking status shows it as “delivered,” our responsibility ends.
2. We hold no liability for parcels that are marked as delivered but are not received by the intended recipient.
3. We are not responsible for the actions or errors of the shipping carrier or any third parties involved in the delivery process.

 

Returns and Refunds

1. We do accept returns within 14 days of it being received. In the request of a refund only the cost of the product will be refunded and not the postage cost after it has been sent to us. For the full terms and conditions for refunds and returns please refer to our return policy.
2. We do not accept exchanges for any reason other than the following exceptions (if applicable).

Exceptions: a. Defective or Damaged Products:

1. In the event that you receive a defective or damaged product, please contact our customer support team within 7 working days of receiving the item.
   ii. We will assess the issue on a case-by-case basis and, if deemed valid, provide a suitable resolution, such as a replacement or refund.

 

Conditions for Defective or Damaged Products:

1. To be eligible for a resolution under the exceptions you must:
2. Contact us within the specified time frame.
3. Provide evidence of the defect or damage, such as clear photographs or a detailed description.
4. Return the item in its original packaging.

Exclusions:

1. The following scenarios are not considered defects or damage eligible for a return or exchange:
2. Normal wear and tear of the product.
3. Damage caused by misuse, negligence, or improper care.

Your Responsibility:

1. It is your responsibility to carefully review product descriptions, size charts, and other relevant information before making a purchase.

 

Disclaimer:

1. We make every effort to provide accurate product descriptions, images, and information. However, we do not guarantee the accuracy, completeness, or reliability of such information.
2. Colours and shades of products may vary slightly due to differences in computer monitors and lighting conditions/settings.
3. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
4. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Intellectual Property:

1. All content on our website, including but not limited to text, images, logos, trademarks, and designs, is protected by copyright and other intellectual property laws.
2. You may not use, reproduce, distribute, or modify any of the content without our explicit written consent.

 

User comments feedback/submissions

1. We may monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
2. You agree that your comments will not be or contain any computer virus or other malware that could in any way affect the operation of the Service . You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Privacy and Data Protection:

1. We collect and process personal information in accordance with our Privacy Policy.
2. By using our services, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy.

 

Limitation of Liability:

1. We strive to provide accurate information, but we do not warrant the completeness, accuracy, or reliability of any content on our website.
2. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our services.

 

Modifications and Termination:

1. We reserve the right to modify, suspend, or terminate any aspect of our services or these terms and conditions at any time
2. Notice of any significant changes will be provided on our website or through other means of communication.

   c. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Governing Law and Jurisdiction:

1. These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.
2. Any disputes arising out of or relating to these terms and conditions shall be subject to UK law.